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Online Services Questions
What is your guarantee?
All work performed by our technicians is fully guaranteed.
If we are unable to resolve the issue there will be no
charge. Engaging in our services is 100% risk free. Once the
repair has been completed successfully, any problem that may
come back within 10 days will be repaired for free or
refunded if we are unable to correct the problem. We also
offer optional unlimited technical support services,
click here for details.
What if I can't access the Internet?
In most cases we can restore your Internet connection in
just a few minutes. If we are unable to connect to your
computer we will offer the option to send a technician out
to your location (nationwide).
How long will it take to fix my computer?
Most repairs are completed in less than 1 hour. We only charge flat rates, so it is the
same price regardless of how long the repair takes.
Do I have
to stay on the phone the entire time?
No, we will walk you through our simple connect process
which only takes a few minutes. Once we are connected the
technician will let you go and complete the repair, then call
you back when it's complete.
Can the technician see my files?
Our technician will see the same screen as you. Our remote
software simply takes your screen and projects it onto our
computer and enables keyboard/ mouse access.
What if I am not comfortable with what
the technician is doing?
Once we start the remote support session we will place a
"stop sign" icon on your desktop. You may click on this icon
at any time and it will immediately disconnect the
technician from your computer.
On-Site Services
Questions
What if the problem comes back after
the technician leaves?
We will work with
you to resolve the problem within our 15 day on-site service
guarantee.
How soon can you send a technician to
my location?
We normally can have a
technician on-site either same day or next day.
How much does it cost to send out a
technician?
Rates vary by location, please
contact us for details.
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The
tech was very helpful and nice. He knew what was
going on and how long it would take. The services
were very easy and convenient. Just set it up with the
rep, step by step and let them do their work. I
would def use again if I need to in the future.
-Chris Ballesteros